Patona Bay Marina & Resort Privacy Policy

Effective Date: Jan 1st, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Patona Bay Marina & Resort (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing or promotional purposes. All SMS opt-in data is kept strictly confidential.

1. Information We Collect

Personal Information

Name, email address, phone number, and physical address
Payment information when requesting services or making purchases
Opt-in records and timestamps for SMS, email, and other communications

Non-Personal Information

IP address, browser type, and device information
Website usage data and analytics
Cookies and tracking technologies

Customer Communication

Service inquiries and appointment requests
Booking details and preferences
Service history and feedback

2. How We Use Your Information

To provide and improve our marina and resort services
To process transactions and service requests
To communicate regarding appointments, updates, and support
To enhance website performance and user experience
To ensure security and prevent fraud
To maintain communication preferences and consent records

3. SMS Messaging & Compliance

Text Message Program Terms

By opting into our SMS services, you agree to receive messages related to appointments, service updates, and customer support.

Opt-In & Consent:

Messages are only sent after explicit consent
We maintain timestamped opt-in records
We comply with TCPA and applicable regulations

Opt-Out Instructions:

Reply “STOP” to unsubscribe at any time
You will receive confirmation of opt-out
No further messages will be sent unless you re-opt in

Message Details:

Message frequency varies based on your interaction
Messages relate only to requested services
No promotional messages without consent

Support:

Reply “HELP” for assistance
Or contact us at info@patonabay.com

Carrier Info:

Standard message/data rates may apply
Carriers are not responsible for delays
Supported carriers include AT&T, Verizon, T-Mobile, and others

SMS Data Protection Statement

No mobile information will be shared with third parties for marketing purposes. Data sharing is limited only to service providers required for message delivery.

4. Information Sharing & Disclosure

We do not sell or rent personal information.

Service Providers:

Trusted vendors supporting payments, scheduling, and communication
SMS providers strictly for delivering opted-in messages

Legal Compliance:

When required by law or legal process

Business Transfers:

In case of merger or acquisition, data remains protected

5. Data Security

Encryption of sensitive data
Secure authentication systems
Regular security updates
Staff training on data protection
Backup and recovery systems

We take reasonable steps to protect your data but cannot guarantee absolute security.

6. Cookies & Tracking

Analyze user behavior
Improve functionality
Remember preferences

You can disable cookies via browser settings.

7. Your Rights

Access or update your data
Request deletion of your data
Opt-out of email or SMS communications
Withdraw consent at any time

8. Third-Party Links

We are not responsible for external websites linked from our site.

9. Policy Updates

We may update this policy periodically. Updates will be posted with the effective date.

10. Contact Us